Refund Policy

Returns
Our Nanospring System carries a 12-month manufacturer warranty on all parts. If any part stops working due to manufacture fault we will replace the part at no cost.

We also offer a 3-month money-back guarantee should the customer not be satisfied with the quality of water, 


To be eligible for a return, your item must be working and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 3-months after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.