Frequently Ask Questions



Here are some Frequently Asked Questions we get about NanoSpring Water Purification Technologies – please let us know if you have any questions that aren’t covered here

Q. How long do the NanoSpring filters last?

A. This depends entirely on the quality of water that is fed into the purification system and the amount of water that you use – the dirtier your source water, the more often you can expect to replace the filter elements.

Filter replacements will be required when approx 5000 litres of standard municpal tap water has been filtered through the system. This works out to approx 1 year for a family of 5 drinking 2-3 Litres of water per day per person. Our units come with a water meter that displays the total water litre usage. We sell the filter replacement packs online and the new filters can easily be installed via DIY, your preferred plumber or handyman, or our partners, Burgess Plumbing, at an additional standard call out fee cost.

Q. Will boiling your water make it safe?

A. Not necessarily. While boiling water may kill viruses, fungi, spores, and bacteria these (dead) microorganisms will still remain in the water that you will be drinking. Additionally, the water that you’re boiling may also contain heavy metals, pharmaceutical metabolites (if you are using tap water) chlorine and a wide range of chemical compounds – boiling water will not remove these risks. Finally, boiling water requires energy – normally using gas or electricity – and unless you’re making tea, it would need to cool off which will require additional energy – so your energy costs will increase the dirtier your water as will risks to health.

Q. What is the difference between Nanofiltration and Reverse Osmosis?

A. Check our overview on 

Q. How do I install my water purifier?

We have teamed up with Burgess and Partners Plumbing Services for a fast, pleasant installation experience. Burgess Plumbing has over 40 years’ experience in the water industry with thousands of successful product installations under their belt.

Burgess Plumbing has teams across Gauteng and the Western Cape ready to install your NanoSpring, hassle-free. Once your product has been purchased we will contact you to arrange a suitable time for one of the technical teams to attend to the installation.

If you would like to do your own DIY installation or use your own plumber just unselect installation at Checkout. Please note we can’t guarantee the quality of installation should this option be chosen.

Q. How do I test what’s in my water?

A. NanoSpring provides a customised testing service where we can analyse what’s in the water you use. Contact